Frequently Asked Questions
Do you offer all brands of insulation?
We offer a large range of insulation products and accessories, across many trusted brands. Should you not find what you are looking for, feel free to contact our friendly team on 02 9607 5128 or click on the LIVE CHAT icon below !
Can I speak with a consultant prior to ordering online?
Our friendly staff are readily waiting to assist you in sourcing the insulation you require ! Feel free to contact our friendly team on 02 9607 5128 or click on the LIVE CHAT icon below !
Do you offer local delivery?
We provide delivery throughout all of Sydney Metropolitan area and can organise regional/interstate delivery on request. See our “Shipping” TAB for more info on how we can assist today !
Can I return products if they are not right for my project?
In the instance that you have purchased the incorrect item, do not require or are not happy with the product purchased we are more than happy to provide a refund or exchange. Please note: all returns are subject to a 14 day return period and a 20% re-stocking fee will apply. We suggest getting in contact with our friendly staff prior to purchase to ensure that the correct product is supplied.
Where do I find installation instructions?
Check out our BLOG TAB for step by step tutorials on how to install insulation to walls, ceilings, roof etc. Should you require further assistance feel free to contact our friendly team on 02 9607 5128 or click on the LIVE CHAT icon below !
What is the lead time for delivery of my order?
We are committed to helping you Order today and Insulate tomorrow. For all products that are in stock and require delivery to Sydney Metro areas generally a next day delivery will apply. For all warehouse Pick up’s, this can generally be ready with 1-2 hours of your order being placed. When you deal with The Insulation Superstore, we intend to build your trust in us through integrity, clear communication and actions so, contact our friendly team on 02 9607 5128 or click on the LIVE CHAT icon below to receive an accurate ETA on your delivery should you wish to know prior to purchase.
What is an R-Value ?
The R-Value is a measure of the insulations resistance to heat flow, also known as thermal resistance. The greater the R-Value, the greater the resistance to heat transfer. Ever been in a house that is cold in winter and a scorcher in summer ? This is a result of little, no or under performing insulation. So, the higher the R-Value, the better the insulation will be at keeping the heat out of your home in summer or the warmth in, in winter.